Saturday, August 23, 2014

Story of a Customer Service rep; Part 1

Story time!
This'll be some tellings I'll put out every now and then from when I'm at work and in a slow period during the night.
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It's the middle of the night, and the systems I use to do my job seem to be going down one by one.

It's actually slight irritating.

Being at work, but unable to actually do any work.

And, to top it all off, I got stuck in a call for 45 minutes earlier tonight with a night worker from another line of businesses that had faulty systems, so he couldn't look up all the info he wanted on his own and instead called in with his questions.

One would think that it could have waited till the morning when regular customer service opened.

But, that's just how it is, I guess.

Oh, should probably mention that I work as a Customer Service Rep on the night shift for a mobile phone operator.