Sunday, August 24, 2014

Story of a Customer Service rep; Part 2

Another night in the works.

We had an end user call just now, he/she/it called 10+ times, but, our phone system is currently down, so we get notified that a call has come in, but we don't actually get connected with the caller.

One could wonder why it would take a person that many calls, just to figure out that maybe, just maybe, there's something wrong so he/she/it can't actually get in touch with an CSR just now.


People, they never cease to amaze me with their stupid and sluggish minds.

Over and out!