Sunday, September 7, 2014

Story of a Customer Service rep; Part 4

I'm pissed right now.
Seriously pissed.

I was in a great mood.
But that ALL ENDED.

Because of this last customer.

Some silly girl barely old enough to (at least from a legal perspective) call herself an 'adult'.
But she sure as hell didn't act like one.

She had been out tonight (I'll suppose partying or something similar), and lost her phone.
Her work phone. That her job supplied her with. On a private night.
Let that sink in before you continue reading.
...
Now, she calls in, and wants to block her subscription, so anyone else can't use it with her phone.

So far, nothing really noteworthy.
But the way se acted (yes, you can hear over the phone how someone acts, speech is very powerful).

Every few word was a curse, a few of them directed towards me, but most just in general.

And then, when I inform her that the subscription is blocked, she demands, DEMANDS(!), that I fix her a new phone right away, this instant, so she'll have a phone come Monday that she can use for her job, because it's extremely important that she is reachable.
(Should be noted here, that the company she works for, is actually a pretty small company, they only have 5 subscriptions with us, so not even noteworthy in size).

When I inform her that there's two ways for her to have a phone by Monday morning (both requires that she visits a brick & mortar store), she starts cursing direktly at me and demanding even more that I fix it right this bloody instant.
(another note: I took this call 04:06am, right in the middle of the bloody night!)

She actually expected Me, a night customer service rep, to get her a new phone, in the middle of the night, that's also supposed to be delivered to her, -before- Monday morning.

I so wanted to ask her in the most condescending way possible why she brought her work phone with her out on a private night.